• Adults Over 12 y.o.
  • Childs From 2 to 12 y.o.
  • Infants Without seat
Time
Rating
Lenght
Price

FAQ

You can book a ticket on our website www.ewhd.eu.

In the search form you need to enter:

- city of departure;

-city of arrival;

- the date of the trip;

- press the “search” button;

- from the offered options to choose the right one for you by pressing the “select” button and fill in the necessary information (name, surname of the passenger-s, contact phone number, e-mail address, the type of travel document if necessary, document number, date of birth, nationality and gender);

- after clicking the “Book” button, the screen will display your order number and offer payment options, an e-mail with additional information will be sent to the specified e-mail about the order and the link to its payment;

- on some routes after booking it is necessary to wait for confirmation of dispatcher for 10-15 minutes. After confirmation, payment options will be available to you;

- after successful payment and receipt of funds by us, the system will automatically send you a ticketin pdf format to the specified mail.

- information about your reservation shall be sent to you by e-mail;

- at the top of the site page you can click on the icon “cart”, in it you will see a list of your orders;

- go to the order from your personal account;

- use the link on the site “My ticket”, indicating the order number and the security code.

You can use the “Forgot my password” link on the site and new accesses will be sent to you by e-mail.
In addition, you can contact the EWHD support team by calling us, sending an e-mail, or by writing to the online chat on the website, and we will be happy to assist you.

This information is requested for the possibility of sending you the ticket, and for timely contact with the passenger, in case of any changes in the route.

Yes, you need. Tickets can be purchased on the day of departure of the bus, subject to availability. We remind you that tickets must be submitted in the printed form; take this into account when purchasing a ticket on the day of departure.

It's all right, don't worry. We cooperate directly with the offices of the bus station, and with carriers as well. Some of the routes provided on our website are not available for sale at bus stations.

Since bus station servers and private systems are integrated into the system, search results may show 2 or more routes (names of routes and carriers may vary) departing at the same time, from the same railway station, but with different tickeаt prices.

You can choose the route that suits you.

The price may be higher due to the addition of additional bus station fees to the ticket fare.

Yes, you need. Regardless of the age, a ticket must be purchased for each child. A significant part of carriers provides discounts for children of different ages. You can always choose a discount at the time of booking your tickets.
You can check whether the carrier provides a discount before booking the tickets on the website by clicking on the “information” button near the route you are interested in.

Discounts when buying tickets apply to children, youth, students, pensioners and disabled people. There are also discounts for groups of travellers.

On some routes there is a 10% discount for EWHD customers. It all depends on the carrier company you have chosen. You can check the availability of discounts in additional information for each route.

Please note that there are routes that are not subject to discounts, i.e. the full cost of the ticket shall be paid.

Yes, you need. There are discounts on the return route on some routes. These discounts are valid for the purchase of two-way tickets by one order and for the same passenger.

For more information about which routes are covered by the discount, you can contact EWHD support by calling, sending a mail, or by writing to the online chat on the website and we will be happy to assist you.

Open Ticket is a ticket for a certain route of a certain carrier, which does not specify the date of departure. The passenger shall be later determined with the date of the trip and shall register the ticket for a specific date by contacting our customer service or independently on the website. The new ticket will be sent to the passenger's e-mail and must be printed out.

Open Tickets are not indefinite, they have a certain validity period, i.e. the date before which the ticket can be used.

Unfortunately, No. Buses follow a certain route, and may not make additional stops. The bus must be boarding at the address indicated on the ticket only.

Unfortunately, No. It is impossible to pay the ticket booked on the website to the driver in the bus, or at the ticket office of the bus station, as we work on the system of pre-sale online.

Payment must be made only with us.

After making a reservation, the screen will display information about the order and the possibility to make a payment with a credit card. Depending on the chosen currency, you will be presented different payment systems: GPwebpay, PayU, PayPal, WayForPay, PrivatBank, YandexMoney, Sberbank. Choose the option that suits you and pay for your reservation.

You can pay in cash:

- in our offices in Ukraine and Czech Republic;

- in self-service terminals in Ukraine (Privat Bank, EasyPay);

- money transfer in PLN, CZK, or EUR to the bank account.

In all other cases, payment shall be made by credit card online.

There may be several reasons for unsuccessful payment:

- insufficient funds on the card;

- Internet payment service is not activated on the card;

- the limit of payment on the Internet is exceeded;

- the possibility of international payments is not activated on the card;

We advise you to contact your bank for problem resolution. After contacting the bank, try to pay again.

- after successful payment, we recommend to check the e-mail, which was specified at the time of booking, a mail with a ticket in the attachment shall be sent;

- View the folder “spam”

- check the correctness of the e-mail address specified in the reservation;

- tickets for some routes come in 15-20 minutes after payment of the order, because are registered by dispatchers of the company;

- if there is no ticket - contact our support team.

Yes, you need. All ticket pages must be printed out and checked for the correctness of the data indicated therein.

This exchange form/voucher must be submitted at the ticket office of the bus station at least 30 minutes before departure, in order to exchange it for a boarding ticket.

If the seat number is not specified in the ticket, it means that the carrier does not provide the option to select a particular seat on the route. The seat will be provided by the driver or accompanying the route person when boarding the vehicle.

If you make a mistake - immediately contact our customer service 24/7, by calling the call center, by e-mail or by sending an online chat message on the site.

On some bus routes, up to three errors in passenger data are allowed. For some routes, the passenger data change service may be charged.

Railway and plane tickets are recommended to return and purchase a new one; you need to contact our support service (tickets UKR Railways can be returned only at the ticket office of railway stations of Ukraine).

When traveling to Europe, it is necessary to specify a surname and name according to the passport. Pay attention to the fact that the tickets are individual, when buying a ticket you need to specify the details of the person who will carry out the trip.

To change the date of departure in the ticket, you need to call EWHD support, send a mail, or write to the line chat on the website. For some routes, the date change service may be charged.

Yes, it is. To do this, please contact our support team. If the changed ticket will cost more, the passenger will have to pay the difference. For some carriers this service is paid, even if the ticket prices are the same.

Booking will be cancelled automatically, upon expiration of its validity in case of absence of payment.

After payment, a mail with a link to the order shall be automatically sent to your e-mail. By clicking on this link, you need to click on the red cross in the window “Return the order to the account”. There will be a window showing the amount to be returned and the amount to be deducted. You can delete the entire order or individual tickets.

You can also go to the order from your personal account.

If you failed to find your order, you can send us a mail with your ticket number and return request, or contact our 24/7 customer service.

-when paying in cash at the offices of the company:

KR Railway tickets can be returned only at the ticket offices of railway stations of Ukraine. The money will be returned directly to the ticket office of the station.

-when paying with a credit card on the website:

To return UKR Railways tickets, it is necessary to contact any ticket office of the railway station in Ukraine. At the box office you will be given a receipt with the specified amount to be returned. This receipt must be sent to the support email info@ewhd.eu. The money will be returned to the card within 3-10 business days.

Russian Railways and railway tickets of European countries can be returned personally, as well as a bus ticket (by clicking the link in E-mail or in your personal account) or contact our support service.

Tickets will be returned only when contacting our customer service.

In case of cancellation of the route by the carrier company, we immediately contact passengers, inform about cancellation of the route and offer alternative trips, or other solutions. If no conditions are suitable, the passenger will receive a full refund for the unused trip.

Each carrier has its own rules of the ticket refund.

Depending on the amount of time before departure, there is a deduction rate on the ticket — the amount that is deducted from the passenger in case of the ticket refund.

You can find the terms of the refund in the additional route information or in the ticket itself.

The refund for the ticket purchased on the website www.ewhd.eu shall be carried out within 3-10 working days to the details from which the payment was made.

If you have made payment by transfer to the account or in a self-service terminal in cash, you need to send a letter with your details for the refund to our e-mail address.

The time of departure/arrival is always indicated local, i.e. the city from which you departure/where you arrive.

Detailed information with the address of departure will be provided on the ticket. Many tickets have a map with an indicative picture of the landing place. Also on the site, on the page “stations”, you can always find all stations and places of departure on the map.

If you do not see the bus on your route at the time indicated on the ticket, please contact our support team.

- the site displays timetables received directly from carriers who carry out trips;

- exact departure time;

- arrival time is approximate.

Please note that there are possible deviations from the traffic timetable due to traffic jams, road repairs, adverse weather conditions, delays at the customs (when crossing state borders); unforeseen vehicle malfunction. These cases are the force majeure circumstances and carriers cannot influence these circumstances.

If you doubt or are not sure that you are at the right place of departure, you cannot find your vehicle or your carrier, which is listed on the ticket, we strongly recommend immediatelycontact the carrier's service personnel at the contacts indicated on the ticket. In case you have not reached the specified phones, immediately contact the system manager. The numbers of the call center are indicated on the ticket. Failure to comply with these instructions and later reference to the dispatcher shall be considered as a delay of the passenger for boarding.

You can view the information on whether the transfer by route would take place when choosing a destination on the website. This information is always indicated, and the city in which the transfer will take place and the waiting time in the intermediate point are also displayed. There are routes where the transfer is carried out from one mode of transport to another (for example, bus + train), this information is also available when choosing a route.

Please note that there are two types of transfers: organized and unorganized.

With the organized transfer: You do not need to search for your vehicle, the driver or accompanying person will provide you with all the information and transfer you to the next route.

In case of the unorganized transfer: after arriving at the intermediate point, you will wait for your next route and proceed to boarding with your ticket.

If you have additional questions about the route, you can always contact us or the carrier via the contacts indicated on the ticket.

Bus information: color, brand, bus number plate and driver's phone number (if provided by the carrier), you can specify by contacting the contact details indicated in the ticket or by contacting our customer service the day before departure.

Buses perform regular trips and therefore must adhere to the timetable. As a rule, the bus cannot wait for late passengers. We recommend you to be at the landing point 30 minutes before departure.

Baggage transportation standards can be viewed in additional information on the trip you are interested in, and this information is also indicated in the already purchased ticket.

Additional baggage shall be accepted for transportation only if there is free space in the luggage compartment of the bus and at extra charge. The free space in the luggage compartment shall be determined by the driver when boarding, taking into account the total number of passengers on the bus, city distribution and other factors.

To get this information, you should select the route you are interested in and press the “INFO” button, the route details will be displayed in this field.

If there is no additional information on the site, we recommend you to contact our support team.

Within 7 days after the trip, an email with the option “leave feedback on the site” shall be sent to the e-mail specified in the booking. Your message will be displayed to all visitors of the site.

We make a lot of efforts to improve the quality of service, and we want to correct the mistakes and unpleasant situations faced by the client.

If you want to report a complaint, you can do this by writing us to info@ewhd.eu describing the problem you are facing. Our managers will help you to solve this problem.

Bonus is a conventional unit of our website. Bonuses accumulate when paying for orders. The accumulated bonuses can be used as a discount to pay for subsequent orders. 100 bonuses = 1 EUR. Use of Bonuses can reduce the ticket price up to 50%

The bonus card is a virtual discount card with a seven-digit number, which can be obtained by registering on our website for further accrual of bonuses for each purchase.

Each time you book a ticket, you will need to enter a bonus card number. If you are registered on the site and logged in at the time of ordering the bonus card number will be entered automatically. After payment of the reservation, bonuses will be credited to your card, which can then be used as a discount to pay for the next orders.

If you want to use the accumulated bonuses to purchase a ticket, you need to tick the “use bonuses” checkbox when booking. The ticket price will be automatically calculated taking into account bonuses, which will be automatically withdrawn from the card.

The bonus card number shall be displayed on the website www.ewhd.eu, in the section “My Account”. Also, when registering on the website, you will be sent a letter to your e-mail, which contains the number of the bonus card of the passenger. If you have any questions, please contact our support team.

We work seven days a week and without a break for lunch!

Call center is open twenty-four-hour!

Prague office:

Monday to Friday from 8:00 to 19:00

Saturday and Sunday from 8:00 to 15:00

Lviv office:

Monday to Sunday from 8:00 to 20:00

For the convenience of customers, the international call center EWHD operates in the company.

In the “Contacts” section (at https://ewhd.eu/contacts), you can choose the country which contacts are interesting for you, and the site will display all possible sources of communication.

Our support service works twenty-four-hour. You can contact us at any time convenient for you.

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